FAQs


OUR GUARANTEE


Q:   What is your guarantee? 
A:
  Buffalo Craft Company, LLC guarantees the craftsmanship and materials of each piece as well as meeting all of the specifications approved in the final design of any custom order. Our work is assured to be of the finest quality and free of defects.

*It is the customer’s responsibility to order the correct ring size. Please contact us if you need assistance with this.

 

Warranty


Q:   What is your warranty? 
A:
  We warranty all work against defects in workmanship. With return authorization, you may return an item for repair or replacement within 10 days of the date of invoice. Once received, if an item is determined to be defective, it will be repaired or replaced at our discretion and returned to you without charge.          

*Our warranty excludes coverage for daily wear and tear, items exposed to abuse or adverse environments, loss of stones or theft. Please treat all materials with proper care. Any repairs serviced by anyone other than Buffalo Craft Company, LLC will void this warranty.

Q:   Should I insure my jewelry? 
A
:   It is always a good idea to insure your jewelry with a third party insurance company or homeowners insurance. We recommend insuring your jewelry through, Jewelers Mutual. They offer the most comprehensive insurance for jewelry. We will include information about their company with every purchase.

 

Return Policy


Q:   What is your return policy? 
A:
  With return authorization, you may return an item for repair or replacement within 10 days of the date of invoice. Once received, if an item is determined to be defective, it will be repaired or replaced at our discretion and returned to you without charge.

All returned jewelry must be in its original, unused condition, with no missing, broken, or exchanged components. The finish of metal is to be unscratched and unmarred. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the item(s) were flawed due to our fabrication error.

Enclose each piece in its original packaging. Include all paperwork and certifications. The package must be properly padded, packaged and insured for the total purchase amount. The customer is responsible for all shipping fees and any customs, duties or clearance charges. Buffalo Craft Company, LLC is not responsible for lost or damaged items during transit. 

Any jewelry that contains stones, is a custom order, has been engraved, repaired or resized is not eligible for exchange or return.

Due to the fact that all items are made to order, there is a 25% return fee. Original shipping charges, credit card fees, duties or clearance charges (if any) are not refundable.

We are not responsible for any naturally occurring defects found in our materials, i.e.    stones. Stones are not indestructible and should be worn with care, we do not guarantee items exposed to abuse or adverse environments. Please treat all natural materials as such. Replacing or repairing damage to these materials is the responsibility of the owner.

Many stones are not appropriate for everyday wear due to their delicate nature. In regards to engagement rings and wedding bands specifically, we recommend using diamonds, sapphires or rubies, as they are harder and more durable stones.

We are not responsible for allergies to materials in our items or minor differences in color, pattern and texture. All pieces are handmade and will differ slightly due to the nature of the craft.

 

Sizing


Q:   How do I determine my ring size? 
A:
  We recommend getting sized by a professional jeweler preferably with a comfort fit sizing set. The ring should slide on easily but should take a little bit of work to get it off. You should have to rock it back and forth over your knuckle or twist it off ‘unscrew’ it over your knuckle.  If it slides on and off easily you should try the next size down. You want the ring to get ‘stuck’ behind your knuckle this is literally what keeps your ring on your finger. If you can't find a store with a comfort fit ring sizing set, don't fret, you can be sized with what ever they have available. 

Q:   What if one size is too tight and the next size are too loose?
A:
    We can break a ring size up into quarter sizes. Most ring sizing sets contain full and half sizes. In the event you are jockeying sizes, we are happy to make your ring in a quarter size. If you need a quarter size please fill out a contact form and provide us with your size and ring selection and we will be in touch with you shortly. https://www.buffalocraftcompany.com/contact/

Q:   What if I don't see my ring size listed?
A:
   We can make rings in any and all sizes. We have the most popular ring sizes for both men and woman listed for immediate price quotes on our website. If you need a larger or smaller size then what is listed please fill out a contact form and provide us with your size and ring selection and we will be in touch with you shortly. https://www.buffalocraftcompany.com/contact/

Q:   What if I ordered the wrong size? 
A:    Most of our rings can be resized. If you ordered the incorrect size, please contact us within ten (10) days of the date of invoice and we will be happy to resize your ring at no charge.

We will gladly provide additional re-sizing or sizing at a later date for a small fee. Please contact us with your new ring size and we will provide you a cost estimate. https://www.buffalocraftcompany.com/contact/

 The customer is responsible for all shipping fees and any customs, duties or clearance charges. Buffalo Craft Company, LLC is not responsible for lost or damaged items during transit. 

 

Jewelry Care


Q:   Can I wear my ring all of the time? 
A:
  Your ring should be treated with care; stones and precious metals are not indestructible. We recommend removing your ring when exposing yourself to household cleaners containing bleach. Avoid exposure to chlorine such as hot tubs and swimming pools as it can weaken any gold alloys. Lost stones, pitting, corroded or crumbling jewelry can result over time. Strongly consider removing your ring when gardening, playing sports, working out or during any other activities that might cause trauma to or damage the ring in any way.

Q:   Will my ring show scratches and ware overtime? 
A:
  Some metals are harder and more durable then others, however, all precious metals scratch from regular wear, changing the finish slightly over time. This is considered normal ware throughout the life of the ring. It is recommended to consider your lifestyle and daily activities before choosing the right ring for you. If at any point you would like us to reapply the original finish or texture to your ring, we will be happy to do so. A small fee may apply.

Q:   Can another jeweler size or repair my purchase? 
A:
  We do not recommend having another jeweler size or repair your purchase. Not all jewelers hold themselves to the same standards and understand how to correctly work with the materials, gemstones and unique mountings that we provide. Upon receiving your jewelry we will clean and evaluate your purchase at no charge. We will notify you if any service or repairs are needed. Costs of repairs are determined on a case-by-case basis. 

The customer is responsible for all shipping fees (to and from) and any customs, duties or clearance charges. Buffalo Craft Company, LLC is not responsible for lost or damaged items during transit. 

Q:   How should I clean my jewelry? 
A:
  All fine jewelry and precious metals can be cleaned with any commercially available jewelry cleaner or cloth. You may also use dish soap and warm water to gently cleanse your piece with a toothbrush.

 

Shipping


Q:   How do you ship? 
A:
  Unless other arrangements have been made, all domestic orders ship UPS 2nd day Express Mail, fully insured. An adult signature will be required at the time of delivery. If the package is left without obtaining a signature, no claim can be made for its loss under the shipping insurance requirements. Once a package is delivered, our insurance is considered null and void.

Arrangements can be made to ship to your place of employment. Please provide the name of the business when providing the shipping address.

Q:   Do you ship internationally? 
A:
  Yes, we ship DHL to international customers. The customer is responsible for all shipping fees and any customs, duties or clearance charges. Please contact us directly to place international orders and provide a shipping address for an accurate shipping charge. Once we receive your inquiry and shipping information we will email you an invoice to pay at your convenience. Receipts will be emailed after every transaction.  https://www.buffalocraftcompany.com/contact/

Q:   How do I ship my jewelry or gemstones to you? 
A:
  We offer UPS Express Mail labels to customers shipping jewelry or gemstones to Buffalo Craft Company, LLC. Please contact us for more details about this option. https://www.buffalocraftcompany.com/contact/

 

Payment


Q:   What is your preferred method of payment?  
A:
   If you are ordering online you will see options for VISA, AMEX, MASTERCARD, DISCOVER and PayPal.

If you are ordering by phone or request an emailed invoice we accept VISA, AMEX, MASTERCARD or DISCOVER. You will receive an emailed receipt after every payment.

Made to order rings (rings ordered off the website) are generally paid for outright, however, we are happy to break the payment up, accepting a ½ down deposit over the phone or by sending you an emailed invoice. The remaining 50% + any tax and shipping is due at the time of shipping, this payment is also taken over the phone or we can email you a final invoice to pay at your convenience. You will receive an emailed receipt after every payment. Please contact us to request this option.

Q:   How do you brake up payments for custom orders? 
A:
  Typically, we break up the payments into 3. The first payment is for the stone purchase price (if applicable).  The second payment is 1/2 down of the price of the ring(s) or mounting. The third and final payment is the remaining 50% plus any tax and shipping.  All custom order payments are taken over the phone or an emailed invoice can be sent to pay at your convenience. You will receive an emailed receipt after every payment.

Q:   Do you offer financing for custom or made to order rings? 
A:
  Currently, we do not offer financing, however, if you need to break up the payments further, we have no problem doing so. Please contact us to discuss this option.

We do require 1/2 down before beginning fabrication on any custom order. Fabrication will begin once this amount has been reached. All custom orders are non-refundable. Choosing to cancel a custom order at any point after fabrication has begun will result in the forfeiture of any payments made.

If you are purchasing a made to order ring, we will fabricate and ship your ring once it has been paid for in full. Choosing to cancel a made to order ring at any point during the payment process will result in a 25% restocking fee of the total price of the ring.  Any credit card charges will not be refunded.

 

Custom Work


Q:   Can you create a custom piece for me? 
A:
  Creating custom, heirloom quality jewelry for an individual customer is a privilege and we enjoy every minute of it. It is our hope that we can make custom jewelry an approachable, accessible and enjoyable experience for our clients. The fabrication of this work is a special process for many individuals and couples, and is truly a collaborative effort between BCC and our clients. We welcome the opportunity to work with and collaborate with you to bring your vision to life. This process begins with an in person or phone consultation to discuss your vision. 

All finished work and designs created by Buffalo Craft Company, LLC remain the sole property of Buffalo Craft Company, LLC. We reserve the right to photograph any jewelry, custom or not to utilize the work in a repertoire or portfolio for future promotion. These pictures may be viewed on www.buffalocraftcompany.com or shared on other promotional sites chosen by the company.

Q:   What is your “Custom Design Package”? 
A:
  Simply stated, the need for this fee is determined on a case-by-case basis. We often create jewelry that is individualized and cannot be found anywhere else. Some of this jewelry is relatively cut and dry and does not require hours of planning and additional resources. Other projects are more in depth and require extensive correspondence between client and designer, hours of design time, skill, fabrication time and more resources than others. If you fall into this category, designing your custom piece will be an involved process and will require several hours of consultation time between you and the designer. Ample design time will be needed for the designer to provide you with concept drawings and eventually fabrication pictures of the work in progress. This correspondence and progression is not as cut and dry as ordering a stock ring from a website and will require additional time for you and the designer, working closely to make sure we are creating a piece that embodies your vision. This fee covers that time. We will proceed with fabrication once we have confirmed a design with the client.

The Custom Design Package is an additional, up front, non-refundable $1400.00 fee that includes:

5 hours of design time, including the consultation
2-3 loose concept drawings as well as final CAD renderings if CAD is used
10-15 progress photos throughout the life of the project
*If additional time is needed this price will be adjusted accordingly.

Designing a custom piece is an involved process and does not fall into the traditional 3-6 week fabrication time. Depending on how quickly we are able to confirm a design and the intensity of the piece it can take several weeks to several months from start to finish. 

Q:   Can you engrave my ring? 
A:
  Yes, we can engrave the inside of most rings with alphanumeric characters.

 

Stones


Q:   What kind of stones can be set in your engagement rings and wedding bands? 
A:
  We believe that the center stone of an engagement ring is an integral part of the design. The stone should enhance the over all feel and look of the ring or set. The center stone should demand respect and visual attention. As a result we strive to use only the best quality and most unique stones the planet has to offer.

Many stones are not appropriate for everyday wear due to their delicate nature. Some are brittle and can brake easily while others are soft and scratch quickly. For engagement rings and wedding bands we highly recommend using diamonds, sapphires or rubies, as they are the three hardest and most durable stones on the planet. They will stand the test of time. *Alternative stones may be used for jewelry other than engagement rings and wedding bands.

We have diamond suppliers whom we work with very closely and specialize in very clean, bright, GIA certified diamonds. We also enjoy using unique champagne, brown, and salt and pepper diamonds that have a very interesting rich natural color, and attractive inclusions lending them well to our Elegant World Series.

Along with diamond dealers we also work closely with several gemstone dealers and custom stonecutters. At the top of their field, they allow us even more design flexibility when fabricating a custom or made to order piece.

Q:   What is the Deacon Sapphire? 
A:
  We currently offer an exclusive cut of sapphire coined, “The Deacon Sapphire.” The Deacon Sapphires are cut for color density, as well as maximum light return resulting in optimum performance. They are custom cut here in the USA and feature many unique colors that are not normally seen in traditional jewelry. Sapphires are not all blue and can be found naturally in orange and purple tones as well as many others.

Q:   I already have a stone or want to buy my own, will you set it for me? 
A:
  Yes, depending on the stone, size and shape. Please contact us for shipping instructions. https://www.buffalocraftcompany.com/contact/

*Many stones are not appropriate for everyday wear due to their delicate nature. For engagement rings and wedding bands we recommend using diamonds, sapphires and rubies, as they are harder, more durable stones. *Alternative stones may be used for jewelry other than engagement rings and wedding bands.

Q:   What if I don’t see a stone that I like? 
A:
  We can absolutely offer you additional diamond or gemstone options if you do not see one that meets your specifications. Please contact us directly. We welcome the opportunity to assist you further in your stone purchase. https://www.buffalocraftcompany.com/contact/

Q:   Can I order a ring without a center stone?
A:
  We do not sell our mountings without stones. Each hand crafted setting is either custom or made to order by our skilled craftsman, all of which are experts at securely setting your precious gems into our unique and sometimes untraditional mountings. 

-Gemstone Disclosure
Some gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices and have been subject to colored gemstone enhancement processes.

We are not responsible for any naturally occurring defects found in our materials, i.e. stones. Stones are not indestructible and should be worn with care. Replacing or repairing damage to these materials is the responsibility of the owner. 

 

Metal


Q:   What metals do you fabricate your rings from? 
A:
  Metals are alloyed to enhance properties of the metal such as workability, ductility, strength, hardness and luster to name a few. Each material has benefits and limitations. BCC designs modern jewelry with old world techniques and carefully choose our metals and stones to offer the best product. As designers we utilize metals for many reasons. We most commonly we use certain alloys in our designs for there color attributes.

Gold is naturally a rich yellow color. Gold is available in many different purities and colors. We at Buffalo Craft Company, LLC commonly use 18k and 14k in a variety of colors such as white, yellow, red and green.

Yellow Gold 
Depending on the desired color, we work with 18k or 14k yellow gold. 18k yellow has a very rich and dark yellow color. It is also a little bit softer due to its purity. 18k yellow gold contains 75% gold. 14k yellow gold also has a nice rich, yellow color and has been alloyed to provide a slightly stronger material.

White Gold 
Gold is alloyed with a naturally white metal to give the gold its white appearance. Most commonly it is alloyed with nickel or palladium. Its hardness makes it well suited for engagement rings and wedding bands. Typically white gold is rhodium plated, this gives it a bright white 'pop' or appearance. The rhodium can wear off eventually, leaving a slightly warmer white gold color.

*If you have a known nickel allergy, you may want to request white gold alloyed with palladium, as it is a nickel free alloy. 

Rose Gold 
Rose gold or red gold is a high copper alloy. For the most vivid red color, 14k red is your best option. 18k red tends to be more light red or orange in color due to the higher amount of yellow gold in the ring. It is also well suited for engagement rings and wedding bands due to its strength.

Green Gold 
We only use 18k green gold because it gives us the color we desire for the accents in our rings, specifically the buds on our Elegant World line. Alloyed with silver makes 18k green gold a softer material and is only recommended for accent elements.

Palladium 
Palladium is a naturally white metal that does not require rhodium plating. It is a slightly darker gray, close to a gunmetal color. It is well suited for engagement rings and wedding bands and needs little to no maintenance. It is an excellent choice in lieu of alternative metals, i.e. tungsten, cobalt chrome or titanium because it can be sized up or down and cut off ones finger in a worse case scenario.

Platinum 
Platinum is naturally bright white in color and does not tarnish or require rhodium plating. It is very dense and does not loose metal overtime, however, it is a softer material and may show more scratches and ware.

Sterling Silver 
Sterling Silver or 925 is a naturally white metal. It is prone to oxidation. It is a soft metal and is not suitable to set precious gems stones in for everyday ware such as an engagement ring or wedding band. With the exception of mokume-gane, we do not offer sterling silver as a choice for fabrication for engagement rings or wedding bands due to its soft nature and the likelihood of showing ware very quickly. *Sterling silver is a fine choice for pendants, bracelets and rings that will not be worn on a daily basis.

 

Production Time


Q:   How long does production take for a custom ring? 
A:
  Designing a custom piece is an involved process and does not fall into the traditional 3-6 week fabrication time. Depending on how quickly we are able to confirm a design and the intensity of the piece and it can take several weeks to several months from start to finish. 

Q:   How long does production take for a made to order ring? 
A:
  Our fabrication time varies depending on the time of year. Spring and summer are generally our busiest months. Please allow 3-6 weeks fabrication time for made to order items.

Q:   Can I rush my order? 
A:
  Some rings can be rushed for an additional $150.00 fee. When ordering, made to order items off the website, please be sure to add this option. We will need two weeks for fabrication.

 

Hours of Operation


Q:   When are you open for business? 
A
:   We work most days unless we are taking some much needed, family time. Preferably, we like to keep work ours set to M-F 10am-6pm central time.

If you are visiting or live in the middle Tennessee area and would like to have an in person consultation, we are available by appointment. https://www.buffalocraftcompany.com/contact/

Q:   How can I contact you? 
A:
  We are excited to work with you and answer any questions you might have. Please feel free to contact us with any questions, comments, or work inquiries. We do our best to connect within 1-2 business days. https://www.buffalocraftcompany.com/contact/